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CUSTOMER SURVEY

Customer Survey

"Strike while the iron is hot!"

It's an old saying that still rings true. The best time to give us feedback about your experience at Saugus Auto Craft Inc. is right now. Please take one minute, while the details of your appointment are still fresh in your mind and let our managers know how you feel about the auto body repair service you received. At Saugus Auto Craft Inc. we believe change is good and providing us with even the smallest details about your service helps us improve.

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Agree
Agree Disagree Strongly
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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

Contact Us Today!

Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!

What Our Customers Are Saying

The best and most skilled guys in the business. I don't go anywhere else.

Lynn, MA

, 04/06/2026

Had a great experience getting our car fixed. They were very communicative and timely. Pricing was also very reasonable. Would definitely recommend and use them again!

Lynn, MA

, 03/05/2026

Amazing service from Saugus Auto Craft! The auto body shop worked very fast, did an excellent job on my car, and even did a full detail inside and out. Everything was handled professionally, and the entire process was smooth and stress-free. I’m extremely happy with the results and would highly recommend them.

Lynn, MA

, 02/03/2026

I brought my car to Lenny Jr. at Saugus Auto Craft, and honestly, I got it back looking better than when I first bought it. They didn’t just fix the damage — the whole car came back spotless, inside and out. Lenny was professional the entire time and kept me updated at every step. He walked me through the whole process, from dealing with insurance to explaining exactly what needed to be done. It made everything way less stressful. Highly recommend — top-notch work and even better service.

Lynn, MA

, 11/15/2025

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Partners

  • Hertz
  • Enterprise
  • Progressive
  • Mapfre
  • Liberty Mutual Insurance
  • Farmers Insurance
  • Geico